Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please Read the following thoroughly before returning a product:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll need the receipt or order number. 
• Customer will pay their return shipping cost.
• Refunds will be issued to the original form of payment, Bank account.
• Customers will get the return label by Download/print.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

How to start the return process ?

To start a return, you can contact us at [email protected]. Once accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. You can always contact us for any return questions at [email protected]

What is the restocking fee?

• No restocking fee

How much return shipping fee?
Customers are responsible for the actual cost of return shipping.

Damages and issues
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to [email protected] and we will process an insurance claim on your behalf.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping returns

To return your product, you should mail us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] and you can call us +31 970 050 30750 for questions related to refunds and returns.